1. Introduction
Chapters (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered reading companion application and related services (the “Service”).
Chapters helps you engage more deeply with books through AI-powered chapter discussions. We process content from books you own to provide personalized discussion experiences while maintaining strict privacy protections.
2. Information We Collect
Account Information
- Email address and name for account creation
- Password and authentication credentials (encrypted)
- Subscription and billing information
- Account preferences and settings
Book Content and Reading Data
- EPUB files you upload for discussion analysis
- Book metadata (titles, authors, chapter information)
- Personal notes and annotations you add
- Reading progress and chapter completion status
- Discussion history and AI conversation logs
Usage and Analytics
- App usage patterns and feature interactions
- Discussion length and engagement metrics
- Device information and technical specifications
- Error logs and performance data
Communications
- Support requests and customer service interactions
- Feedback and survey responses
- Marketing communication preferences
3. How We Use Your Information
Service Provision
- Process EPUB files to extract chapter content for AI analysis
- Generate personalized discussion questions and responses
- Integrate your personal notes into chapter discussions
- Track reading progress and provide discussion summaries
- Maintain account security and prevent unauthorized access
AI Model Enhancement
We may use aggregated, anonymized conversation data to improve our AI discussion models. This includes:
- Analyzing discussion patterns to enhance question quality
- Improving AI response relevance and accuracy
- Developing better content comprehension algorithms
Note: We never use identifiable personal information or specific book content for AI training without explicit consent.
Service Operations
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Send important account and service notifications
- Conduct security monitoring and fraud prevention
4. AI Processing and Content Handling
EPUB Content Processing
When you upload EPUB files:
- We extract text content and chapter structure for analysis
- Content is processed by our AI to understand themes and context
- Original files are not stored
- Metadata is stored securely and encrypted
- Processing occurs on secure servers with access controls
AI Discussion Generation
Our AI systems:
- Analyze chapter content to generate relevant discussion questions
- Consider your personal notes when creating conversations
- Do not store or learn from your specific book content
- Use general language models trained on public literary data
- Cannot reproduce or redistribute your uploaded content
Content Retention and Deletion
Important:
Once you delete your account, all your data will be permanently deleted. It is impossible to recover your data after deletion.
- Discussion summaries: Retained until you delete or account closure
- Personal notes: Stored until manually deleted by you
- Reading progress: Retained for service functionality
5. Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information or book content to third parties for commercial purposes.
Limited Sharing
We may share limited information only in these circumstances:
- Service Providers: Trusted partners who help operate our service (cloud hosting, payment processing, customer support)
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect our users, prevent fraud, or address technical issues
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protections)
Third-Party Services
We use select third-party services that may process limited data to provide our Service. These partners are contractually bound to protect your information and use it only for specified purposes.
6. Data Security
Security Measures
- All data transmitted between your device and our servers is protected using HTTPS: TLS encryption.
- User content and personal information are stored securely in our managed cloud database, which uses encryption at rest and in transit.
- Authentication is handled via secure, industry-standard providers.
- Access to user data is strictly limited to authorized personnel and only as required for support or maintenance.
- We regularly update our software dependencies and monitor for security vulnerabilities.
- User data can be deleted upon request, and we minimize data retention to only what is necessary for app functionality.
Security Notice:
While we follow best practices and use reputable cloud providers, no system is completely immune to risks. We encourage users to use strong, unique passwords and to contact us immediately if they notice any suspicious activity.
7. Your Rights and Choices
Account Control
- Access and update your account information anytime
- Delete personal notes and discussion history
- Manage notification and communication preferences
- Cancel your subscription or close your account
Data Rights (GDPR/CCPA)
Depending on your location, you may have additional rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
Exercising Your Rights
To exercise these rights or ask questions about your data, contact us at hello@chapters.chat. We will respond within 30 days and may require identity verification for security purposes.
8. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For users aged 13-17, we recommend parental supervision and encourage parents to review this Privacy Policy with their children.
9. International Data Transfers
Our Service operates globally, and your information may be processed in countries outside your residence. We ensure adequate protection through:
- Standard contractual clauses for data transfers
- Compliance with international privacy frameworks
- Encryption and security measures during transit and storage
By using our Service, you consent to the transfer of your information to these locations under the protections described in this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes via:
- Email notification to your registered address
- In-app notification when you next use the Service
- Updated posting on our website with revision date
Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Chapters - AI-Powered Book Discussions for Better Retention
Website: chapters.chat
Support: hello@chapters.chat
For data protection inquiries from EU residents, you may also contact your local data protection authority.